At Payton Peaks, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return or request a refund under the conditions outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be requested within 7 days from the date of delivery.
• Certain items such as personal care products, consumables, and customized gear are not eligible for return.

2. Return Process

To initiate a return:

1. Contact our customer support at [[email protected]] within 7 days of delivery with your order details and reason for return.
2. Once approved, you will receive instructions on how and where to return the item.
3. The item must be shipped back within 3 days after return approval.

3. Refund Policy

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued via cash.
• Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

4. Exchanges

• If you received a damaged or defective product, you must notify us within 48 hours of delivery.
• We will arrange for a replacement or refund based on availability.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged items (unless due to shipping damage).
• Items returned without original packaging or missing accessories.
• Clearance or final sale items.

6. Contact Us

For any return or refund inquiries, please reach out to our team [email protected].